Frequently Asked Questions
Membership and Subscription
Simply visit our Sign Up page and register. Once you sign up, we’ll get in touch via WhatsApp or a phone call to confirm your details and help you get started.
We offer a range of subscription plans based on how many books your child reads per month — 5, 7, 10, or 15 books. You can choose between monthly or flexi (6- or 12-month) plans. To view all our options and pricing, visit our Subscription Plans page.
Our long term flexi plans – 6 and 12 months – will give you the flexibility to pace your deliveries. The rates are discounted compared to monthly plans.
If you go for say any of the 6 month plans then you can borrow 6 times in 6 months. But you can pace the deliveries the way you want them. Some times you might take 6 weeks to finish a set of books, the next time you can request a new set in 3 weeks. What this means is that your flexi plan lasts for 6 deliveries or 6 months – whichever ends earlier.
Yes. A one-time, non-refundable registration fee of ₹250 is applicable when you first join.
In addition, we collect a refundable deposit – ₹500 for the 5/7/10 book plans and ₹1000 for the 15-book plan. This deposit will be returned when you end your subscription, provided all books are returned in good condition.
Yes, if you are in a monthly plan you can change your subscription plan at any time. In case of flexi plan though you need to complete the current 6/12 month plan and then only switch to a different plan. Just reach out to us and we’ll help you make the switch.
Book Delivery and Selection
Your first set of books will be delivered a few days after you register. After that, you’ll receive new books once a month. We will message you a few days before each delivery.
Books are delivered and picked up once a month. We’ll inform you of the delivery date in advance. If you want more frequent deliveries then the flexi-plan could be an option or speak to us and we can explain how.
We curate selections based on your child’s age, reading level, and preferences. You can tell us your child’s interests (e.g., fairytales, space, mystery) during sign-up or anytime later via WhatsApp, and we’ll customize each set accordingly.
We deliver to most parts of Chennai, including:
Adyar, Besant Nagar, Thiruvanmiyur, ECR, OMR (upto Sholinganallur), Velachery, Nanganallur, T. Nagar, Nungambakkam, Kodambakkam, KK Nagar, Ashok Nagar, Vadapalani, Mylapore, Royapettah, Triplicane, Egmore, Chetpet, Kilpauk, Porur, Valasaravakkam.
If you’re unsure whether we deliver to your area, feel free to message us!
Payments
After you sign up we will call you to confirm your address/delivery location. Once your address is verified, we’ll share our Google Pay/UPI number or QR code via WhatsApp. Payments are made digitally after verification. You do not need to pay during sign-up.
No. We only accept digital payments — UPI, Google Pay, or bank transfer. We do not accept cash or cheques.
Book Care and Damage
Minor wear and tear is acceptable, but if a book is significantly damaged (torn, scribbled on, etc.) or lost, you will be asked to pay the replacement cost. We encourage you to supervise young children during reading time and teach them how to handle books carefully.
Please avoid tearing, scribbling, spilling on, or throwing the books. For toddlers and babies, supervise reading time to prevent accidental damage.
Refunds and Cancellations
Yes. Just contact us via WhatsApp or phone to cancel. Your refundable deposit will be returned when all books are received in good condition. The registration fee is non-refundable.
Yes. Once all books are returned in good condition and there are no pending payments, your deposit will be fully refunded.
Yes! You’re always welcome back. If you rejoin after cancelling, you only need to pay the deposit again. The registration fee is waived for returning members.
Types of Books and Special Requests
We carry a limited selection of Tamil and Hindi books, mainly from Tulika Publishers. You can ask for these during selection.
Absolutely! We have an excellent collection of nonfiction titles — covering science, math, history, biographies, trivia, and more. You can request specific topics during onboarding or later.
Yes. We offer picture-heavy books, beginning readers and simple chapter books that help engage reluctant readers. Let us know your child’s needs and we’ll tailor our picks accordingly.
Yes! You can message us on WhatsApp with themes like dinosaurs, fairy tales, folktales, space, STEM, or anything else — and we’ll try our best to include them in your set.